Our Guarantee & Warranty - Birchbark Roofing San Antonio

The Birchbark Roofing San Antonio Guarantee

When we put a roof over your family in San Antonio, we put our name on it. The 365-Day Done Right Promise is stamped on every job we finish, whether it’s a small leak repair off Loop 410 or a full tear-off in Alamo Heights. If the work isn’t right, Birchbark makes it right. No fine print gymnastics, no arguing about whose fault it is. We walk the roof, we look at what’s wrong, and we fix it. That’s the guarantee Erik Lindgren runs this company on, and it’s been the standard since day one.

Call (903) 354-7802

What’s Covered

• Workmanship on every repair and replacement. If a repair fails or an installation issue shows up within 365 days, we return and correct it at no charge.
• Parts and materials handling before, during, and after install. We inspect every shingle, flashing, and underlayment delivery before it goes on your roof, and we document what we find.
• Cleanup from tear-off to final sweep. Shoe covers at the door, drop cloths through the hallway, all debris cleared and photographed before we leave. You’ll see the photo.
• On-time arrival with a real person calling ahead. Our technicians are uniformed and background-checked, so you know exactly who is walking onto your property before they ring the bell.
• Honest pricing locked before work starts. A written price in dollars, provided before anything gets touched. That number doesn’t move unless you approve a change in writing.
• Respect for your home, your pets, and your schedule. If the dog needs to stay inside, we coordinate the door schedule with you. We use pet-safe products where there’s a choice.

Our Satisfaction Promise

Here’s how the make-it-right process works in San Antonio, step by step. You call us at (903) 354-7802 and tell us what’s wrong. A real person answers, day or night. We schedule a return visit at a time that works for you. Erik Lindgren or one of our lead technicians walks the roof, looks at the issue, and determines what needs to happen. Then we put the fix in writing before any work resumes. If it’s covered under the 365-Day Done Right Promise, you pay nothing for the return visit or the correction. If it’s something outside the guarantee, like storm damage from a new hailstorm, you’ll still get a written price before we lift a shingle. Either way, you’ll know what’s happening, what it costs, and when it’ll be done. That’s the whole promise: no surprises, no runaround, no job left half-right.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Birchbark Roofing San Antonio is licensed and insured, which means our work is backed by more than a promise. It’s backed by legal accountability and financial protection for your home. If something goes wrong, insurance covers the damage. If a worker gets hurt on your property, you’re not liable. If the work doesn’t pass inspection, we’re on the hook to fix it. Erik Lindgren keeps those credentials current and takes them seriously, because a homeowner in San Antonio shouldn’t have to wonder whether the crew on their roof is legitimate. You’ll never have to ask to see our paperwork, because we show it up front.

The C.A.R.E. Values Behind Every Job

The guarantee isn’t just about what happens after the work. It’s about how the work gets done from the first phone call to the final cleanup photo. We hold every job to four standards we call C.A.R.E.:

• Clean up like it is our own home. Not just the roof, but the driveway, the flower beds, the sidewalk, and the hallway to the attic access. If we find a nail on the ground during the final sweep, we pick it up. Then we photograph the result.
• Ask before we move or touch anything. Your patio furniture, your potted plants, your kid’s basketball hoop. We don’t assume anything is in our way. We ask.
• Respect the family’s time and quiet hours. We show up when we say we will. We don’t start hammering at 6 a.m. unless you’ve told us that’s fine. Kids napping? We’ll plan around it.
• Explain the price before the work. No line items that show up after the fact. No “materials ended up costing more.” You see the number, you approve the number, and that’s the number.

These four commitments sit underneath everything the 365-Day Done Right Promise covers. They also sit underneath the Cedarwell Care Promise, which every independently owned Birchbark Roofing location carries. This San Antonio office is part of that family, and while each location runs its own crew and its own relationships, the standards don’t vary by ZIP code.

What the Guarantee Does Not Do

We’d rather be clear than clever. The 365-Day Done Right Promise covers our workmanship. It doesn’t cover new damage from storms, tree falls, or other events after the job is complete. It doesn’t cover normal wear on aging materials, and it doesn’t extend the manufacturer’s warranty on materials themselves. What it does cover is the quality of what our hands did on your roof. If a shingle we installed comes loose, if flashing we placed leaks, if a repair we made doesn’t hold, that’s on us. For a full year, we own it. No cost to you, no debate, no delay.

Why the Guarantee Matters in San Antonio

San Antonio roofs take a beating. The summer sun bakes shingles for months at a time. Spring hailstorms roll through fast and hard. The clay-heavy soil shifts with wet and dry cycles, which stresses roof structures in older neighborhoods like Monte Vista and Jefferson. A roof that’s installed slightly wrong might look fine for six months and then fail the first time a real storm hits. That’s why the 365-Day Done Right Promise covers a full year, not a 30-day check-in. We want to be standing on your roof through every season San Antonio can throw at it, and if something we did doesn’t hold up, we want to be the ones who make it right. That’s the point of the guarantee. Not marketing copy, but a commitment we actually carry out.

How to Use the Guarantee If You Need It

Call (903) 354-7802. Tell whoever answers that you have an issue covered under the Done Right Promise. We’ll pull your job file, review the written scope and the cleanup photos, and schedule a time for a technician to come out. You don’t need to prep a case or gather evidence. We keep records of every job, every written price, and every completion photo. If it’s on us, we’ll say so and fix it. If it’s not, you’ll get a straight answer and a written price for whatever work is needed next. Either way, you’ll know exactly where you stand by the end of the first call.

Frequently Asked Questions